Questions? Contact Us
Can Journa cases fit on top of another case?
No. Journa cases are fitted and must go directly onto the phone.
What types of phones does Journa fit?
Journa cases fit the phones, series and sizes specified on the product pages.
How do I find my iPhone size?
Simply go to the settings on your iPhone, click the Apple ID and scroll down. You will see your phone model listed under the phone name.
Are the cords detachable?
The classic collection straps are detachable allowing you to wear the case with different straps. The tech collection straps are not detachable.
What do I do when I receive my case?
Your case comes in a sleek reusable storage box. Remove it from the box, inspect the case and make sure it fits your phone. If all looks good, remove the protective covering (a thin layer that protects your case during shipment) and start using your case!
Where do you ship?
We ship worldwide from our California warehouse. Shipping options and costs will be provided at checkout. Note that for non-US orders, we are not responsible for shipping times or delays due to customs. International customers are also responsible for any custom duties levied by their country.
What is the cost of shipping?
Standard U.S. shipping is free for all orders over $50 and will automatically be reflected upon checkout. For domestic orders under $50 and international orders, your shipping rate will be calculated at checkout.
How can I track my order?
Once your order is placed you will receive an order confirmation via email. When your order is dispatched for shipment you will receive an email with a tracking number.
Can I return an order?
Absolutely. Unused items with the protective coverings and all original packaging can be returned within 30 days of receipt for a full refund of the purchase price. Sale items can not be returned.
Simply place your order invoice into your package with the items and send it back to the address listed on the original package shipping label. Shipping back to us is your responsibility so you can use any carrier desired. Allow 7-14 days upon receipt of the return for processing.
May I purchase Journa in bulk?
You sure can. Submit your bulk inquiry here and we'll follow up shortly to finalize details.
May I stock Journa in my shop?
We are thrilled to partner with a select number of boutiques and shops. Please submit your inquiry here.